常见问题 · 三十个采购前必然要问的问题

可以。5 块起订，试单价与批量同价（按未税价），不必凑整托。试单客户后续批量采购可申请阶梯价与账期评估。批量 20 块以上自动阶梯价 −6%，50 块以上 −11.5%，100 块以上 −17%。

Yes. The minimum is five drives, and trial pricing matches volume pricing (net basis) with no need to fill a pallet. Trial customers can later apply for tiered pricing and credit terms. Tiered discounts apply automatically from 20 units (−6%), 50 units (−11.5%) and 100 units (−17%).

工作日 4 小时内出报价单，含单价、阶梯价、运费、预计交期与质保条款；急单可直接点页面上的「发清单，4h 出价」按钮或直接发邮件。报价单同时给出含税与未税两个口径，避免后续口径争议。站内报价条显示的当日价有效期至当天 18:00（中国香港时间）。

Within four business hours, and it covers unit price, tiered pricing, freight, estimated lead time and warranty terms; urgent requests can go straight to the quick-quote button or email. Every quote states both tax-inclusive and net figures to avoid basis disputes later. The same-day price shown on the board is valid until 18:00 Hong Kong time.

报价统一以 USD 计价（区域贸易通用结算货币），站内 12 种货币换算仅供你速算参考；报价单有效期 7 天以规避汇率波动。首单 100% 前付（T/T 电汇到中国香港账户）；跑通 2–3 单后可申请 30% 定金 + 70% 见提单副本。合作三个月以上的老客户可申请 30 天账期。

Quotes are issued in USD, the common settlement currency for regional trade; the 12 currencies on the site are only a quick estimate. Quotes are valid for seven days to absorb FX movement. First orders are 100% prepaid by T/T to our Hong Kong account; after two or three completed orders you can move to 30% deposit plus 70% against a bill of lading copy. Customers past three months can apply for 30-day terms.

可以。默认出具商业发票（Commercial Invoice），逐项列明型号、数量、单价与申报价值，可直接用于报关。需要形式发票（Proforma Invoice）做预付审批的，在询价时说明即可一并出具。

Yes. A commercial invoice is issued by default, itemising model, quantity, unit price and declared value, and it is valid for customs clearance. If you need a proforma invoice for prepayment approval, say so on enquiry and we will issue one alongside.

价格每天 08:30（香港时间）统一刷新，周六日同样更新；同一天内全站（看板、型号页、目的国页）看到的是同一个价格，不会因为刷新时间不同而变。每行都显示今日价与昨日价的涨跌，涨红跌绿。

Prices refresh as one batch every day at 08:30 (Hong Kong time), weekends included. Within a single day every part of the site — board, product pages, country pages — shows the same number regardless of when you refresh. Each row shows today against yesterday, red for up and green for down.

在库数量每日人工核对后更新，与报价条同一次快照。因为现货同时在多个渠道出货，下单前请以当日报价单上的可发数量为准 —— 我们不接受「先付定金锁货」，只锁定报价单上已确认的可发数量。

On-hand quantities are manually reconciled daily and use the same snapshot as the quote strip. Because stock ships through several channels at once, treat the deliverable quantity on the day's quotation as authoritative — we do not take deposits to "hold" unspecified stock, only against a confirmed deliverable quantity on a quotation.

每块盘都有完整的序列号级档案：建档记录、SMART 原始日志、全盘读写扫描结果、NIST SP 800-88 Rev.1 擦除凭证与质保卡。任何一环缺档，这块盘不会按认证再生出售，也不会出现在价格看板上。这也是我们敢给 DOA 承诺的底气。

Every drive carries a complete serial-level dossier: registration record, raw SMART log, full-surface read/write scan result, a NIST SP 800-88 Rev.1 sanitiser certificate and a warranty card. If any record is missing the drive is not sold as certified reuse and does not appear on the price board. That is what lets us make a DOA commitment.

不会。所有入库盘在检测前先执行 NIST SP 800-88 Rev.1 Purge 级擦除，并在擦除后抽样读取验证，出具序列号级擦除凭证。无凭证的盘不进入销售库存。你收到货后也可以自己做扇区级抽查，凭证上有序列号可以逐一核对。

No. Every drive entering stock is sanitised to NIST SP 800-88 Rev.1 Purge level before testing, then verified by sampling read-back, with a serial-level certificate issued. Drives without a certificate never enter saleable stock. You can also run your own sector-level spot check on receipt — the certificate carries serial numbers you can match one by one.

看通电时长与 SMART 指标，不看外观成色。A 级：通电低于 20,000 小时、SMART 全绿（05 / C5 / C6 为 0）、全盘扫描无坏道，适合 7×24 生产环境；B 级：通电低于 35,000 小时、SMART 全绿，适合监控存储、备份池与冷数据；C 级：读写正常但有历史记录，报价单上明确标注，仅在客户同意后出货。分级依据随货附在报告里。

By power-on hours and SMART figures, not by cosmetic condition. Grade A: under 20,000 hours, all-green SMART (05 / C5 / C6 at zero) and no bad sectors on a full scan, suitable for 7×24 production. Grade B: under 35,000 hours with all-green SMART, for surveillance storage, backup pools and cold data. Grade C: reads and writes normally but carries history, flagged on the quotation and shipped only with the customer's agreement. The grading basis ships with the report.

可以指定，报价单上会写明这一批的制造年份区间。5 年以内不是为了好看：马来西亚 DOE 对「直接再利用的旧电器电子设备」有明确的制造日期硬线，发往马来西亚、菲律宾、新加坡的货都按这条口径执行；其他目的国我们同样只发 5 年以内的盘，口径统一比逐国切换更省事，也更好解释。

Yes, and the quotation states the year range for the batch. The five-year rule is not cosmetic: Malaysia's DOE sets a firm manufacture-date line for directly reused used electrical and electronic equipment, and we apply it to shipments into Malaysia, the Philippines and Singapore alike. For other destinations we also ship only within five years, because one consistent rule is simpler and easier to defend than switching per country.

看板上的企业级型号均为 CMR，可直接索取该批次的 CMR/SMR 属性说明并写进报价单。如果某批拆机盘恰好是 SMR，我们会单独标注并说明适用场景（冷归档、单盘外置、顺序写入为主），不会混进阵列用盘里。

Every enterprise model on the board is CMR, and you can request the CMR/SMR attribute statement for the specific batch and have it written onto the quotation. If a batch of datacenter pulls happens to be SMR, it is flagged separately with its intended use case (cold archive, single external enclosure, sequential write workloads) and never mixed into array-grade stock.

白牌指盘体无原厂彩色标签，彩标是原厂完整彩色标签，两者的差别在溯源与保修凭证而非盘本身，同型号常差几百元。官换盘（R 盘）是原厂换新流出的盘，通电时长通常极短。三种我们在看板与报价单上分开标注，由你按需求选。

White label means no original colour sticker on the drive; colour label means the full original sticker. The difference is traceability and warranty evidence rather than the drive itself, and the same model often differs by several hundred RMB. Replacement (R) drives come from vendor exchange programmes and usually show very short power-on time. All three are labelled separately on the board and quotation so you choose by requirement.

按型号执行 1–3 年换新（每个型号的年限都标在型号页与看板上）。DOA（到货即坏）30 天内包来回运费换新；质保期内故障换新件。每块盘的序列号都在我们台账里，报修只要报序列号，可用页面上的「质保查询 / 自助报修」即时出结果并一键生成 RMA 单。

One to three years of replacement cover depending on model, stated on each product page and on the board. DOA within 30 days of arrival is replaced with return freight covered both ways; in-warranty failures are replaced. Every serial number is in our ledger, so an RMA needs only the serial: the warranty lookup and self-service tool on the site returns the record and generates the RMA form immediately.

不用。用页面上的自助报修输入序列号，立刻能看到建档信息、通电时长、SMART 记录与剩余质保，并一键生成 RMA 单。这一项把首次响应从 4.5 小时压到 1 小时以内。备件池常备 302 块同型号备件锁在香港仓，换新 ≤ 5 天。

No. Enter the serial number in the self-service tool and you immediately see the registration record, power-on hours, SMART history and remaining warranty, and can generate an RMA form in one click. That took first response from 4.5 hours to under one. Our spare pool holds 302 same-model units locked at the Hong Kong warehouse, so replacements ship within five days.

核心客户（年采购 > US$50,000）可走「先换后查」：寄回故障盘之前先发换新件，最多并行 3 块，不押你的产线。成长级客户（US$10,000–50,000）走标准 RMA 加优先配货，季度另有老客专享价。

Core customers (over US$50,000 a year) get advance replacement: the new unit ships before the faulty one comes back, up to three in parallel, so your line is not held up. Growth-tier customers (US$10,000–50,000) get standard RMA with priority allocation plus a quarterly loyalty price.

三条线公开写在检测与质保页上，可随时监督：DOA 率承诺 < 1.0%，当前 < 0.9%（出库前做过 4 小时复测）；退货/退款率承诺 < 1.0%，当前 0.95%；首次响应承诺 ≤ 4 小时，当前 ≤ 1 小时。渠道客户首 3 个月 DOA 率超过 1%，超出部分全额补偿。单月退货率超过 1.5% 我们会暂停投放并全批次复盘。

Three metric lines are published on the quality page and open to audit: DOA rate committed under 1.0% with under 0.9% actual (every drive gets a four-hour re-test before packing); return and refund rate committed under 1.0% with 0.95% actual; first response committed within four hours with under one hour actual. Channel customers exceeding 1% DOA in their first three months are compensated in full for the excess. If monthly returns exceed 1.5% we pause marketing and review the whole batch.

人为损坏、进水、摔落、擅自拆解或撕毁标签不在质保范围内。另外请特别注意：因机柜供电不稳、背板接触不良、线材劣质导致的故障（通常表现为 SMART C7 大量累加）我们会先协助定位原因，但硬件损坏本身需按不赔范围处理 —— 这也是建议到货后 48 小时内先做六项验货的原因。

Physical damage, liquid ingress, drops, unauthorised disassembly and removed or torn labels are excluded. One case worth flagging: failures caused by unstable rack power, poor backplane contact or bad cables (usually visible as a large accumulating SMART C7) — we will help identify the cause first, but hardware damage itself falls under the exclusion, which is precisely why we recommend the six arrival checks within 48 hours.

默认从中国香港仓库发运，走国际物流到东南亚主要城市。运费按块数、目的地与渠道实时核算，报价单里会单独列出。20 块以上建议走整箱或双清包税渠道，单块成本会明显下降。付款确认后 48 小时内出库。

From our Hong Kong warehouse by default, via international freight into major Southeast Asian cities. Freight is quoted live by unit count, destination and channel, and listed separately on the quotation. From 20 units up we recommend full-carton or DDP service, which brings unit cost down noticeably. Orders ship within 48 hours of payment confirmation.

DDP（双清包税到门）由我们承担关税与清关，你只需收货，价格略高但最省事；FOB 中国香港则是由你方承担目的地的进口清关、关税、税费与本地合规责任，价格更低但需要你具备进口资质。目前马来西亚、菲律宾、新加坡走 DDP 直发；泰国、越南、印度尼西亚、缅甸按 FOB 中国香港口径交货。选定目的国后，站点会自动带出对应术语与文件清单。

DDP means we carry duty and clearance to your door — slightly higher price, least hassle, you just receive. FOB Hong Kong means you bear destination import clearance, duty, taxes and local compliance — lower price, but you need import capability. Today Malaysia, the Philippines and Singapore ship DDP-direct, while Thailand, Vietnam, Indonesia and Myanmar trade on FOB Hong Kong terms. Once you select a destination the site carries the matching terms and document list automatically.

参考时效按目的国与渠道不同：马来西亚、新加坡通常 3–7 个工作日；泰国、越南、菲律宾 4–8 个工作日；印度尼西亚 5–10 个工作日；缅甸视清关进度差异较大。实际时效以当次报价单为准 —— 旺季（当地财年末与补货季）会延长。

Reference transit varies by destination and channel: Malaysia and Singapore typically three to seven business days; Thailand, Vietnam and the Philippines four to eight; Indonesia five to ten; Myanmar varies considerably with clearance progress. The quotation for your specific shipment governs. Peak season — typically fiscal year-end and restocking periods — extends these.

每台设备独立包装，外箱标注序列号范围便于开箱核对；随货附序列号级功能检验证书与装箱单（列明品牌、型号、序列号、制造年份与检验日期）。这也是马来西亚、菲律宾、新加坡清关时的随货合规文件要求，所以我们不是「顺便包好」，而是按目的国监管口径打包。

Each unit is individually packed, and the outer carton carries the serial range for easy checking on opening. Shipments include a serial-level functional test certificate and a packing list stating brand, model, serial number, year of manufacture and test date. These are exactly the accompanying documents Malaysian, Philippine and Singaporean clearance requires, so the packing is driven by destination regulation rather than convenience.

两种方式可选：走 DDP 时关税与清关由我们承担；走 FOB 时由你方具备进口资质并自行报关。必须提醒的是：二手企业级硬盘在多数东南亚国家被归入「旧电器电子设备」监管，同一个货柜在马来西亚合法，在印度尼西亚可能直接被扣 —— 印度尼西亚自 2026 年起对这类产品全面禁止进口，越南有明确的禁止进口清单。我们在七国落地页上逐国写清了监管依据，任何一笔实际出货前请以当次清关时点生效的法规与目的地持牌报关行的书面意见为准。

You can choose either. On DDP we carry duty and clearance; on FOB you clear it yourself with your own import capability. One warning we will not soften: used enterprise hard drives fall under "used electrical and electronic equipment" regulation in most Southeast Asian markets — the same container that is lawful in Malaysia can be seized outright in Indonesia. Indonesia has banned imports of this category from 2026, and Vietnam maintains an explicit prohibited-import list. Our seven country pages set out the regulatory basis market by market. Before any actual shipment, the regulations in force at the time of clearance and the written opinion of a licensed broker at destination govern.

下单前把服务器品牌型号发来（如 Dell R740、HPE DL380 Gen10），我们会按兼容列表核对托架规格、固件要求与接口类型。需要重点核对三项：厂商白名单（HPE 与 Dell 固件校验较严）、扇区格式（4Kn 还是 512e）、托架类型（是否需要原厂托架）。这三项是「装不上」问题里占绝大多数的原因。原厂贴牌款与通用款在报价单上分开标注。

Send the server brand and model before ordering (for example Dell R740, HPE DL380 Gen10) and we check tray specification, firmware requirements and interface type against the compatibility list. Three items matter most: vendor whitelists (HPE and Dell firmware checking is strict), sector format (4Kn or 512e) and carrier type (whether OEM carriers are needed). Those three account for the overwhelming majority of "it will not fit" cases. OEM-labelled and generic versions are quoted separately.

512e（物理 4096、逻辑模拟 512）兼容性最好，老阵列卡、老版本固件、旧款引导模式基本都吃；4Kn（逻辑与物理都是 4096）效率更高但需要平台支持。老阵列卡与部分老 NAS 遇到 4Kn 会直接不识别。下单时提供平台型号，我们会先核对再发货；如果平台只吃 512e，可以换 512e 版本，部分阵列卡也支持在卡层面做扇区转换。

512e (physical 4096, presented as 512) has the widest compatibility and works with older RAID cards, older firmware and legacy boot modes; 4Kn (both physical and logical 4096) is more efficient but needs platform support. Older RAID cards and some older NAS units simply will not recognise 4Kn. Give us the platform model when ordering and we verify before shipping; if the platform only accepts 512e we can supply that version, and some controllers can translate sector size at the card level.

一条规则：SATA 盘可以插在 SAS 背板上使用，SAS 盘不能插在纯 SATA 控制器上。SAS 盘通常是双端口、支持 12Gb/s 与更长的命令队列，可靠性规格也更高。背板是 SAS 还是 SATA 直接决定你能不能上 SAS 盘，下单前确认一下即可。

One rule: a SATA drive works on a SAS backplane, but a SAS drive will not work on a SATA-only controller. SAS drives are usually dual-port, support 12Gb/s with deeper command queues and carry higher reliability specifications. Whether your backplane is SAS or SATA directly determines whether you can use SAS drives — one question to us before ordering settles it.

风险确实存在，而且是可计算的。重建一块 16TB 盘要连续读几十 TB（5 盘阵列重建需读 4×16=64TB）；企业级盘 URE 常见 1E-15，读满一块 16TB 撞错概率约 12%，桌面级 1E-14 则约 72%。乘上重建读取量，RAID5 的重建成功率并不乐观。建议：RAID5 单盘容量不超过 8TB、阵列不超过 6 块；大容量改用 RAID6 或 RAID10；重建前先跑一次全盘校验读；启用重建限速。

The risk is real and calculable. Rebuilding one 16TB drive reads tens of terabytes continuously (a five-drive set reads 4 × 16 = 64TB). With the 1E-15 URE typical of enterprise drives, a full read of a 16TB drive carries roughly a 12% chance of an uncorrectable error; at the desktop-grade 1E-14 it is about 72%. Multiplied by rebuild read volume, RAID 5 rebuild success is not reassuring. Recommendations: keep RAID 5 member capacity at or below 8TB and set size at six drives or fewer; move high-capacity arrays to RAID 6 or 10; run a full verification read before rebuilding; enable rebuild rate limiting.

不会。我们只做上游供货，不做项目、不做零售、不接触你的客户名单。渠道合作条款写死四条：区域保护（一国 1–2 家签约商）、报备制（报备的终端项目 90 天内不向你的竞争对手供货）、阶梯价 + 1–3% 季度返点、不碰终端。

No. We supply upstream only — no projects, no retail, no access to your customer list. Four channel terms are fixed: territorial protection (one or two signed partners per country), project registration (a registered end-user project means we do not supply your competitors for 90 days), tiered pricing plus 1–3% quarterly rebate, and never touching the end customer.

目前以 T/T 电汇预付为主，合作三个月以上的老客户可申请 30 天账期。新加坡与印度尼西亚的本地收款账户正在开通，让客户用本币付款 —— 这一步能明显降低跨境客户的决策摩擦。站内 12 种货币为按参考汇率换算的显示，实际付款币种与金额以正式报价单为准。

T/T prepayment is the default, and customers past three months can apply for 30-day terms. Local collection accounts for Singapore and Indonesia are being opened so customers can pay in local currency, which noticeably reduces friction for cross-border buyers. The 12 currencies on the site are indicative conversions; the currency and amount on the formal quotation govern.

按我们目前的口径：马来西亚、菲律宾、新加坡走 DDP 直发，随货附序列号级功能检验证书与装箱单，制造日期 5 年以内、每台独立包装；泰国按 FOB 中国香港交货，原产地证与环保文件需按需办理；越南有明确的禁止进口清单（含旧电子电气设备），须严格核对；印度尼西亚自 2026 年起对这类产品禁止进口（巴淡自贸区另有条件）；缅甸列入观察名单。七国落地页逐页写明了监管依据与文件清单。

On our current basis: Malaysia, the Philippines and Singapore ship DDP-direct with a serial-level functional test certificate and packing list, manufacture date within five years and individual packing; Thailand trades FOB Hong Kong, with certificates of origin and environmental documents handled as required; Vietnam maintains an explicit prohibited-import list covering used electrical and electronic equipment and must be checked carefully; Indonesia banned imports of this category from 2026 (with conditional exceptions in the Batam free-trade zone); Myanmar is on the watch list. Each of the seven country pages sets out the regulatory basis and document list.

可以。年度保供协议客户可签 NDA，并可约定 30 天账期、季度锁价与备件池预留。协议客户走专属客服与先换后查，季度另有老客专享价（阶梯价再让 2%）。

Yes. Annual supply agreement customers can sign an NDA, with 30-day terms, quarterly price locking and reserved spare capacity. Agreement customers get a dedicated account contact plus advance replacement, and a quarterly loyalty price — a further 2% off tiered pricing.